Secura and Pixelbuilders: A Rewarding Partnership
Leeds-based digital agency, Pixelbuilders, needed more than just hosting – they needed a real partner to support their client projects and business.
Specialist Agency Hosting
Secura have extensive experience supporting creative digital businesses with secure, scalable hosting and we have distilled this understanding into the flexible, supportive and responsive approach we take with our agency partners. It was this people focused, bespoke approach that resonated with Pixelbuilders from the outset.
The Partner Problem
Pixelbuilders specialise in building data driven websites and user-friendly e-commerce solutions, with a focus on driving real, quantifiable business results for their clients.
Like many digital agencies, the team at Pixelbuilders needed an expert hosting partner to take care of the cloud infrastructure behind the projects they deliver for their clients.
Having worked with one of the UK’s most prominent hosting providers, Pixelbuilders had started to experience issues resulting from a lack of urgency, help, support and service, and these problems coupled with a partnership arrangement offering very little reward for the projects they referred, led to a deterioration in the confidence they placed in their partner.
Pixelbuilders Technical Director, Martin Hoyle:
“The projects that we build and manage for our clients are often technically complex and involved, and to ensure we deliver on our commitments we need a hosting partner that is willing to respond quickly to our requests and questions.”
Pixelbuilders and Secura: Meeting a Match
Secura’s expertise and approach to the partner relationship set a completely different tone for Martin and his team:
“When we worked with Secura on a client project we were immediately impressed by the support they offered during our development. We always had fast access to the support and technical experts we needed.
This pro-active, helpful stance was born out of Secura listening and responding to what we needed as a business, which was a breath of fresh air for us. Technically, the solution they designed and delivered for the project was perfectly optimised for our requirements.”
The Secura Partner Programme
Now as members of the Secura partner programme, Pixelbuilders also receive a range of extra benefits for the client projects they refer.
Partners have access to meeting support from the Secura technical pre-sales team to offer hosting input on client pitches and proposals, proof of concept environments to test client applications, and marketing support with partner events and branded marketing material.
We know that making a recommendation to a client is a big deal and the partner programme is designed to recognise this commitment to Secura by also offering partners commercial rewards for their referrals.
“We feel that we’re working with a like-minded business in Secura, and they have spent the time to understand our business and requirements. The team have the really deep technical knowledge that we need and vitally, they are always accessible to us.
The programme is a great framework that sits nicely around their technical expertise, support and solution delivery and we’re delighted to be a Secura partner.”
Want to chat to the Secura team about their flexible hosting, Azure management and partner programme? Say hello at Stand 1746 at the B2B Marketing Expo 2019.
0207 183 2540