Reputation, the world's leading customer experience and feedback experts, will be hosting a live seminar at The Business Show to discuss how SMBs can create a winning CX programme, and put customer feedback at the heart of their strategy for future success. Tracey and James will break down each step, with examples of what real-world success looks like, so you know exactly what to do next in your CX journey.

From understanding where customers are leaving feedback, to how you can maximise this feedback to attract new business, Reputation have been there and done it. We were the first 'Online Reputation Management' business back in 2006, and we've grown to be at the forefront of the CX wave.